FAQs

We offer a variety of raw chocolate products handmade with love in our atelier in Mallorca, Spain. Our range includes raw chocolate bars in various flavors, chocolate-covered nuts and beans (like almonds, coffee beans, cacao beans, and hazelnuts), and cacao-based specialties such as our popular cashew-cacao clusters, pure cacao beans, raw cocoa butter, cacao nibs, cocoa powder, coconut blossom sugar, and delightful drinking chocolate. We also have a curated selection of coffee & espresso beans, and champagne & sparkling wine.

Yes, our products are generally organic and vegan. We are committed to using unroasted, organic cacao and locally sourced ingredients. Our chocolate is raw, vegan, organic, paleo-friendly, gluten-free, and soy-free.

Our ingredients vary by product but the heart of our chocolate includes raw cacao nibs, coconut blossom sugar, raw cacao butter, and raw vanilla powder. Depending on the product, you might find other delightful additions like fleur de sel from Mallorca, organic walnuts, dehydrated rosemary, dried raspberries, organic dehydrated apricot, dehydrated lavender, organic orange zest, or organic coffee beans. For instance, our Organic Sea Salt Chocolate Bar is crafted with raw cacao nibs, coconut blossom sugar, raw cacao butter, raw vanilla powder, and a hint of fleur de sel (0,3%). Our Organic Espresso Blend coffee features a mix of 70% Arabica and 30% Canephora (Robusta) beans.

We source our high-quality cacao from small, sustainable farms in Peru and Ecuador where it grows in a sustainable environment. These farms cultivate cacao in an environment that respects nature, often alongside mango, pepper, vanilla, and coconut palm trees. We use unroasted cacao beans to ensure the fullest flavor and nutrient preservation, all in compliance with EU Regulation (EU) 2023/1115 for sustainable and deforestation-free farming.

Raw cacao is one of nature’s most nutrient-dense foods. It is naturally rich in magnesium, iron, and zinc, which support normal energy metabolism, oxygen transport, and immune function.
Cacao also contains flavanols, plant compounds that help maintain the elasticity of blood vessels, contributing to normal blood flow — a benefit officially recognized by the European Food Safety Authority (EFSA, 2012).

Because our cacao is processed gently and without additives, it preserves its natural minerals and aromatic depth. 100 % plant-based, organic, and vegan — pure energy from the cacao bean itself.

Sources: EFSA Journal 2012; USDA FoodData Central; Journal of Food Composition and Analysis (2019).

You can easily place an order through our website. Simply browse our selection, add your desired products to your cart, and follow the steps to checkout.

We strive to get your Cachao treats to you promptly. Here are our current shipping details:

European Union Countries : Delivery is usually within 5–7 business days, and the shipping cost is €7.90.
Please note that these shipping rates apply to parcels up to 2 kg, and delivery times are estimated from the date of dispatch.

Yes, we currently ship to the Balearic Islands, the Spanish Mainland, and various countries within the European Union. While some product pages mention worldwide shipping availability, for specific details regarding non-EU countries, please contact us.

To ensure your chocolate arrives in perfect condition, especially during warmer months, we ship our products in insulated boxes with cooling elements at no additional charge. We are also committed to sustainable practices and ship all our packages carbon-neutrally.

You have the right to withdraw from the contract within fourteen (14) calendar days from the date of delivery.

If you are not fully satisfied with your order, please reach out to us at info@cachao.eu, and we'll work with you to find a solution.

Please fins more information about returns and your rights here: Terms and Conditions

You may cancel your order free of charge as long as it has not yet been shipped. Please get in touch asap on: info@cachao.eu

We are a bean-to-bar chocolate manufactory, founded in 2014 and based in the vibrant Santa Catalina district of Mallorca. We are passionate about crafting authentic, healthy, and exquisite chocolate. Our specialty is raw, vegan, and organic chocolate, made using the highest quality unroasted cacao beans and locally sourced ingredients.

You can visit our chocolate shop and atelier at: Plaça de la Navegació 14, 07013 Palma de Mallorca, Spain.

Contact

Our store in Palma de Mallorca is open:

Monday - Saturday: 9 am - 5 pm

Sunday: Closed

Please check for any short-notice changes to our opening hours on Google Maps.

Our mission is to create truly authentic chocolate using real, solid cacao in its purest form, without ever compromising on taste. We achieve this by embracing local and 100% organic ingredients, ensuring the highest quality and the purest flavor in every bite.

Creating an account is simple! Visit our website and look for the "Log in" or "Create account" option to get started.

We offer a secure and simple checkout process and accept all major payment providers including Visa, Mastercard, PayPal. The specific payment methods available will be shown at the payment gateway during checkout.

We're happy to help!

You can reach us by sending an email to info@cachao.eu

You can also use the contact form available on our website.

Contact