FAQs

We offer a variety of raw chocolate products handmade with love in our atelier in Mallorca, Spain. Our range includes raw chocolate bars in various flavors, chocolate-covered nuts and beans (like almonds, coffee beans, cacao beans, and hazelnuts), and cacao-based specialties such as our popular cashew-cacao clusters, pure cacao beans, raw cocoa butter, cacao nibs, cocoa powder, coconut blossom sugar, and delightful drinking chocolate. We also have a curated selection of coffee & espresso beans, and champagne & sparkling wine.

Yes, our products are generally organic and vegan. We are committed to using unroasted, organic cacao and locally sourced ingredients. Our chocolate is raw, vegan, organic, paleo-friendly, gluten-free, and soy-free.

Our ingredients vary by product but the heart of our chocolate includes raw cacao nibs, coconut blossom sugar, raw cacao butter, and raw vanilla powder. Depending on the product, you might find other delightful additions like fleur de sel from Mallorca, organic walnuts, dehydrated rosemary, dried raspberries, organic dehydrated apricot, dehydrated lavender, organic orange zest, or organic coffee beans. For instance, our Organic Sea Salt Chocolate Bar is crafted with raw cacao nibs, coconut blossom sugar, raw cacao butter, raw vanilla powder, and a hint of fleur de sel (0,3%). Our Organic Espresso Blend coffee features a mix of 70% Arabica and 30% Canephora (Robusta) beans.

We source our high-quality cacao from small, sustainable farms in Peru and Ecuador where it grows in a sustainable environment. These farms cultivate cacao in an environment that respects nature, often alongside mango, pepper, vanilla, and coconut palm trees. We use unroasted cacao beans to ensure the fullest flavor and nutrient preservation, all in compliance with EU Regulation (EU) 2023/1115 for sustainable and deforestation-free farming.

Our pure, unroasted cacao is naturally rich in beneficial nutrients like magnesium, iron, and chromium, which can contribute to balanced blood sugar and improved insulin response. Theobromine, a natural compound in cacao, may also help improve circulation. Many of our customers report experiencing a natural mood lift and sustained energy from our cacao products.

You can easily place an order through our website. Simply browse our selection, add your desired products to your cart, and follow the steps to checkout.

We strive to get your Cachao treats to you promptly. Here are our current shipping details:

Balearic Islands (including Mallorca, Ibiza, Menorca): Delivery typically takes 1–3 business days, with a shipping cost of €7.90.

Spanish Mainland: Expect your order in 4–6 business days, with a shipping cost of €7.90.

European Union Countries (e.g., Germany, Austria, France, Italy): Delivery is usually within 5–7 business days, and the shipping cost is €14.90.
Please note that these shipping rates apply to parcels up to 5 kg, and delivery times are estimated from the date of dispatch.

Yes, we currently ship to the Balearic Islands, the Spanish Mainland, and various countries within the European Union. While some product pages mention worldwide shipping availability, for specific details regarding non-EU countries, please contact us.

To ensure your chocolate arrives in perfect condition, especially during warmer months, we ship our products in insulated boxes with cooling elements at no additional charge. We are also committed to sustainable practices and ship all our packages carbon-neutrally.

Your satisfaction is very important to us. If you're not fully satisfied with your order, please reach out to us at info@cachao.eu, and we'll work with you to find a solution. You have the right to return products that are defective or do not match your order. In such cases, we offer the option of a free replacement or a full refund. Please inform us of any issues within two months of discovering them.

You may cancel your order free of charge as long as it has not yet been shipped. Due to the perishable nature of our delicious products, the general right to withdrawal does not apply once an order has been dispatched, unless the products are defective or do not conform to what you ordered.

We are a bean-to-bar chocolate manufactory, founded in 2014 and based in the vibrant Santa Catalina district of Mallorca. We are passionate about crafting authentic, healthy, and exquisite chocolate. Our specialty is raw, vegan, and organic chocolate, made using the highest quality unroasted cacao beans and locally sourced ingredients.

You can visit our chocolate shop and atelier at Plaça de la Navegació 14, 07013 Palma de Mallorca, Spain.

Our store in Palma de Mallorca is open:

Monday - Friday: 9 am - 5 pm

Saturday: 9 am - 5 pm (Please note one section of our website mentions 9 am - 4 pm for Saturday, so it's best to confirm if planning a visit late on Saturday)

Sunday: Closed

Our mission is to create truly authentic chocolate using real, solid cacao in its purest form, without ever compromising on taste. We achieve this by embracing local and 100% organic ingredients, ensuring the highest quality and the purest flavor in every bite.

Creating an account is simple! Visit our website and look for the "Log in" or "Create account" option to get started.

We offer a secure and simple checkout process and accept all major payment providers including Visa, Mastercard, PayPal. Your payment information (such as bank account, credit or debit card details, and billing address) is collected securely by Shopify, which powers our online store, and our trusted payment processors. The specific payment methods available will be shown at the payment gateway during checkout.

We're happy to help! You can reach us by sending an email to info@cachao.eu or by calling us at (+34) 971051554. You can also use the contact form available on our website.